Terms & Conditions
Effective Date: 1st August 2025
Welcome to Pleasure Merch. By accessing or using www.pleasuremerch.com (the “Website”), you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. Eligibility
You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this Website or purchase products. By ordering from us, you confirm that you meet this requirement.
2. Products & Availability
All products listed are subject to availability. We reserve the right to modify or discontinue any product at any time without notice. Product descriptions and prices are provided as accurately as possible, but we cannot guarantee they are error-free.
3. Pricing & Payment
All prices are displayed in [insert default currency] and may be converted at checkout.
Payment must be made in full at the time of order.
We use secure third-party payment gateways. We do not store full payment details on our servers.
We reserve the right to cancel any order if payment is not authorised.
4. Shipping & Delivery
We offer free worldwide shipping with discreet packaging.
Delivery times vary by destination and are estimates only. We are not responsible for delays outside our control (customs, postal services, etc.).
Risk of loss passes to you once the package is handed to the carrier.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These are your responsibility and are not included in our product prices or shipping charges.
6. Returns & Refunds
Due to the intimate nature of our products, returns are only accepted if the item is faulty or damaged upon arrival.
Contact us within 10 days of receiving your order at sales@pleasuremerch.com to arrange a return or replacement.
Products must be unused, unopened, and in original packaging to qualify for a refund or replacement (except where faulty).
Refunds will be processed to the original payment method once the return is received by us and verified.
7. Intellectual Property
All content on this Website (logos, images, text, design, graphics) is the property of Pleasure Merch or its licensors. You may not use, copy, reproduce, or distribute our content without prior written consent.
8. Disclaimer of Warranties
All products are sold “as is.” We make no guarantees beyond those required by law.
We do not provide medical advice. Products sold are for personal use only and should not be used as a substitute for professional health care. Always read product instructions before use.
9. Limitation of Liability
To the fullest extent permitted by law, Pleasure Merch is not liable for:
Any indirect, incidental, or consequential damages arising from your use of the Website or products.
Injuries or issues resulting from misuse or failure to follow instructions.
Delays or delivery failures caused by third-party carriers or customs.
10. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
11. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will take effect immediately when posted on this page.
12. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts in New South Wales, Australia, unless otherwise required by law.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Pleasure Merch
Email: sales@pleasuremerch.com
Website: www.pleasuremerch.com