Shipping Policy
Effective Date: 1st August 2025
At Pleasure Merch, we’re committed to getting your order to you quickly, safely, and discreetly. Please read our shipping policy carefully to understand how we process and deliver your purchases.
Processing Time
Orders are typically processed within 1–3 business days after payment is received.
During peak times or promotions, processing may take slightly longer.
Shipping Costs
We provide free one way worldwide shipping on all orders.
Delivery Times
Estimated delivery times (after processing):
Australia & New Zealand: 7–14 business days
North America: 10–20 business days
United Kingdom & Europe: 10–20 business days
Rest of World: 15–25 business days
Delivery times are estimates only and may vary depending on your location and local postal services.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no reference to Pleasure Merch or adult products.
This ensures your privacy at all times.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Some international destinations may have limited tracking visibility once the package enters local postal networks.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, duties, or import taxes imposed by your local authorities.
These charges are the customer’s responsibility and are not included in our product prices or shipping fees.
Pleasure Merch is not responsible for delays caused by customs clearance.
Lost or Delayed Packages
While rare, postal delays can occur. If your order does not arrive within the estimated timeframe, please contact us at sales@pleasuremerch.com.
We will investigate with the carrier and provide support in locating or replacing your order.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.
Contact Us
For any shipping questions or concerns, contact:
Pleasure Merch
Email: sales@pleasuremerch.com
Website: www.pleasuremerch.com