Privacy Policy

Effective Date: 1st August 2025

Pleasure Merch (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.pleasuremerch.com (the “Website”).

By using our Website, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, billing/shipping address, email, phone number, payment details

• Order Information: Products purchased, order history, fulfilment details

• Technical Information: IP address, browser type, operating system, device identifiers, and usage data

• Cookies & Tracking Data: Used for analytics, preferences, and marketing

2. How We Collect Information

• Directly from you (checkout, account creation, contact forms)

• Automatically through cookies and analytics tools

• From third-party payment providers (when processing payments securely)

3. How We Use Your Information

We use your data to:

• Process and deliver orders

• Communicate with you about your purchase or account

• Provide customer support

• Improve our Website and services

• Send you marketing emails if you opt-in (you may unsubscribe at any time)

• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Service Providers: Payment processors, shipping carriers, IT and hosting partners

• Legal Obligations: Where required by law, fraud prevention, or regulatory compliance

• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Payment Processing

We use third-party payment gateways to securely process payments. We do not store full credit card details on our servers. Payment providers may collect and store your information according to their own privacy policies.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences

• Analyse site traffic and performance

• Provide personalised marketing (where legally permitted)

You can control cookies through your browser settings, but disabling them may affect site functionality.

7. International Users

Pleasure Merch offers worldwide shipping. If you are accessing our Website outside Australia, note that your data may be transferred to and processed in countries with different privacy laws.

8. Data Retention

We retain your personal data only as long as necessary for business, legal, or tax purposes. When no longer needed, it is securely deleted.

9. Your Rights

Depending on your location (e.g., EU/UK under GDPR, California under CCPA, Australia’s Privacy Act), you may have rights to:

• Access the personal information we hold about you

• Request correction or deletion

• Opt-out of marketing communications

• Request data portability

• File a complaint with your local data protection authority

To exercise your rights, contact us at sales@pleasuremerch.com.

10. Security

We use industry-standard measures to protect your information, including encryption, secure hosting, and restricted access. However, no system is 100% secure and we cannot guarantee absolute protection.

11. Children’s Privacy

Our Website is not intended for individuals under 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

13. Contact Us

For questions about this Privacy Policy, please contact:

Pleasure Merch
Email: sales@pleasuremerch.com
Website: www.pleasuremerch.com