Refunds & Returns Policy
Effective Date: 1st August 2025
At Pleasure Merch, your satisfaction is important to us. Because of the intimate nature of our products, we have to follow strict hygiene and safety standards. Please read this policy carefully before making a purchase.
Returns
For health and safety reasons, we cannot accept returns on items that have been opened, used, or removed from their original packaging unless they are faulty or damaged.
If you receive a faulty or damaged product, contact us within 10 days of delivery at sales@pleasuremerch.com with your order number and clear photos of the issue.
Refunds
If your return is approved (faulty or damaged item), you may choose a replacement or a refund.
Refunds will be processed back to the original payment method within 5–10 business days receiving the return and approval.
We will notify you once your refund has been issued.
Exchanges
We do not offer direct exchanges. If you would like a replacement for a faulty item, please specify this when contacting us.
Shipping Costs
Returns for change of mind, faulty or damaged items will be your responsibility, we provide one way free shipping only.
Non-Returnable Items
Any product that has been opened, used, or removed from original packaging
Clearance or sale items (unless faulty)
Gift cards or digital products
Discreet Packaging & Privacy
All orders are shipped in plain, discreet packaging. This protects your privacy and ensures no one can tell what’s inside.
Contact Us
If you have any questions about this Refunds & Returns Policy, please contact:
Pleasure Merch
Email: sales@pleasuremerch.com
Website: www.pleasuremerch.com