Frequently Asked Questions

 

Do you ship discreetly?

Yes. All orders are shipped in plain, unmarked packaging. There’s no logo, no mention of Pleasure Merch, and nothing that gives away what’s inside.

Do you offer free shipping?

Absolutely. We offer free one way worldwide shipping on all orders, no matter how big or small.

How long does delivery take?

Delivery times vary depending on where you live:

• Australia & New Zealand: 7–14 business days

• North America: 10–20 business days

• UK & Europe: 10–20 business days

• Rest of World: 15–25 business days

Processing usually takes 1–3 business days before dispatch.

What if my order is late?

Delays can happen with customs or postal services. If your package hasn’t arrived within the estimated timeframe, just email us at sales@pleasuremerch.com and we’ll look into it for you.

Can I return a product?

For health and hygiene reasons, we cannot accept returns on opened or used items. We only accept returns if the item is faulty or damaged on arrival. Contact us within 10 days of receiving your order to arrange a replacement or refund.

Are your products safe?

Yes. We only stock body-safe products from trusted manufacturers. Always check product descriptions for materials (e.g., silicone, latex, stainless steel) if you have allergies or sensitivities.

Are your products for everyone?

Yes. Pleasure Merch is for all genders, sexualities, and experience levels. Whether you’re exploring for the first time or know exactly what you like, you’ll find something here. if you need any advice reach out to sales@pleasuremerch.com

How do I pay for my order?

We accept secure payments through trusted third-party payment gateways. Your payment details are never stored on our servers.

Is shopping with you private?

Yes 100%. Your personal details are handled securely, and we never sell your information. Your order will show up on your bank statement discreetly.

Do you ship worldwide?

Yes. We ship to most countries around the world. Customs restrictions may apply in some regions, so check your local regulations if unsure.